Service / AI & Automation
WhatsApp business automation
In South Africa the enquiry usually arrives on WhatsApp. Automating the first two minutes of that conversation changes the close rate.
Enquiries land after hours, sit unanswered, and the customer books with whoever replied first.
How we work together.
Map the real conversations your team already has.
Implement flows, templates and fallbacks.
Submit templates and verify the business account.
Refine using live transcripts and outcomes.
Outcomes & Stack
Common questions.
Do we need a new number?
Not necessarily, though a dedicated business number keeps personal chats separate.
Can a human take over mid-chat?
Yes. The automation hands off to a shared inbox with the full transcript attached.
Does this work with our existing WhatsApp number and chat history?
Yes, an existing verified number can usually be migrated onto the Business API without losing message history.
Can the bot answer in multiple languages?
Yes, flows can be built in more than one language based on customer preference.
What if WhatsApp changes its API policies?
Flows are built to Meta's current guidelines and monitored for policy changes that could affect delivery.
Ready to bring this to your project?
Let’s discuss your requirements and how we can collaborate.